HiverTicket
One connected place for customer support, AI answers, human conversations, Help Center content, and uptime visibility.
Explore HiverTicketFounder & DevOps Architect at Pivetra
I’m Abhishek Jalan, a technology founder and DevOps Architect in Munich. After 16+ years designing, automating, and operating reliable systems, I built HiverTicket and Tercant from scratch—from product design and architecture to dependable delivery.

01 / Products
I turn operational problems into focused software—owning the journey from product direction and architecture to cloud reliability and release.
One connected place for customer support, AI answers, human conversations, Help Center content, and uptime visibility.
Explore HiverTicketA calmer home for projects, documentation, task boards, personal notes, calendars, files, and team collaboration.
Explore Tercant02 / About
For more than 16 years, I’ve worked where infrastructure, security, and product delivery meet.
My career began deep in IT operations and grew through DevOps architecture, platform engineering, and security. That foundation shapes how I build today: thoughtful systems, observable operations, sensible automation, and products that solve the whole workflow—not just one screen.
At Pivetra, I do more than lead. I conceived, designed, and built HiverTicket and Tercant from scratch—turning early ideas into working products. As Founder & DevOps Architect, I own product direction and experience, shape the technical architecture, and stay hands-on across engineering, delivery, reliability, and security.
“The best systems are powerful underneath and calm on the surface.”
03 / Journey
My path has moved from infrastructure and security operations to DevOps architecture, product leadership, and building Pivetra.
DevOps Architect
Germany
Managing secure multi-cloud infrastructure, Proxmox, Kubernetes, CI/CD, automation, observability, and infrastructure security.
Senior DevOps Engineer / Lead
Germany
Owned multi-cloud delivery, Terraform and Ansible automation, CI/CD, data platforms, incident response, and cloud cost optimization.
Senior DevOps Engineer
Germany
Built AWS delivery platforms, CI/CD systems, security controls, monitoring, and repeatable infrastructure.
DevOps Engineer / Lead
Singapore
Developed AWS delivery pipelines, containerized platforms, ELK observability, Kafka messaging, and network security.
Senior TechOps / DevOps Engineer
Singapore
Engineered enterprise cloud, VMware, Linux, networking, automation, monitoring, and security operations.
DataCenter Engineer · Server Engineer
India
Operated large VMware estates, physical servers, Linux and Windows systems, automation, and datacenter support.
System Engineer
India
Supported Windows and Linux environments, identity administration, enterprise applications, and SLA-led operations.
System Engineer
India
Started in enterprise support across networking, endpoint security, system deployment, and operational automation.
EC-Council University · 🇺🇸 USA
Advanced study in vulnerability assessment, penetration testing, risk mitigation, and network security.
Sikkim Manipal University · 🇮🇳 India
A foundation across information technology, data structures, software, and computer applications.
Cloud · Security · Product
Turning each platform, incident, team, and product release into a deeper operating perspective.
Platform engineering · Multi-cloud infrastructure · Infrastructure as code · CI/CD · Reliability · Cost optimization
AWS · GCP · DigitalOcean · Hetzner · Contabo · Vultr
Kubernetes · Rancher · Docker · Terraform · Ansible
Jenkins · GitHub Actions · Grafana · ELK · Loki · Zabbix · OP5
Linux · Proxmox · VMware · MySQL · PostgreSQL · MongoDB · Kafka · RabbitMQ
SonarQube · Sentry · Keycloak · Bash · GitHub · GitLab · Bitbucket
OpenAI Codex · Claude
Certified Kubernetes Administrator (CKA) · AWS Solutions Architect & SysOps · VMware VCP · CompTIA Security+ · CEH · Palo Alto ACE · CCNA · ITIL · Scrum Master
04 / Expertise
I bring founder-level ownership together with the technical depth to design, ship, secure, and operate real systems.
Taking products from a real customer problem through product design, experience, architecture, hands-on engineering, and launch.
Designing resilient, observable platforms across AWS, GCP, Kubernetes, containers, and infrastructure as code.
Building security, data responsibility, release safety, monitoring, and operational readiness into the product from day one.
Creating repeatable delivery with CI/CD, Terraform, Ansible, Linux, Docker, and pragmatic engineering standards.
05 / How I work
Understand the people, the workflow, and the operational cost before reaching for technology.
Keep systems observable, understandable, and maintainable by the people who run them.
Release in thoughtful increments, listen closely, and let real usage sharpen the product.
06 / Contact
Let’s talk about products, DevOps architecture, platform reliability, or building something new.