Founder & DevOps Architect at Pivetra

I build products
that make complex
work feel clear.

I’m Abhishek Jalan, a technology founder and DevOps Architect in Munich. After 16+ years designing, automating, and operating reliable systems, I built HiverTicket and Tercant from scratch—from product design and architecture to dependable delivery.

16+years in technology
02products built
Germanybased in Munich
Portrait of Abhishek Jalan
Selected work

01 / Products

Built from the
infrastructure up.

I turn operational problems into focused software—owning the journey from product direction and architecture to cloud reliability and release.

01Customer support platform

HiverTicket

One connected place for customer support, AI answers, human conversations, Help Center content, and uptime visibility.

  • Case management
  • AI + live support
  • Help Center
  • Uptime
Explore HiverTicket
02Connected team workspace

Tercant

A calmer home for projects, documentation, task boards, personal notes, calendars, files, and team collaboration.

  • Projects
  • Documentation
  • Task boards
  • Notebooks
Explore Tercant

02 / About

Technology should create leverage, not more noise.

For more than 16 years, I’ve worked where infrastructure, security, and product delivery meet.

My career began deep in IT operations and grew through DevOps architecture, platform engineering, and security. That foundation shapes how I build today: thoughtful systems, observable operations, sensible automation, and products that solve the whole workflow—not just one screen.

At Pivetra, I do more than lead. I conceived, designed, and built HiverTicket and Tercant from scratch—turning early ideas into working products. As Founder & DevOps Architect, I own product direction and experience, shape the technical architecture, and stay hands-on across engineering, delivery, reliability, and security.

“The best systems are powerful underneath and calm on the surface.”

03 / Journey

Experience shaped
by constant learning.

My path has moved from infrastructure and security operations to DevOps architecture, product leadership, and building Pivetra.

Company journey

Stay Informed GmbH

DevOps Architect

Germany

Managing secure multi-cloud infrastructure, Proxmox, Kubernetes, CI/CD, automation, observability, and infrastructure security.

Pass App · Lightcurve GmbH

Senior DevOps Engineer / Lead

Germany

Owned multi-cloud delivery, Terraform and Ansible automation, CI/CD, data platforms, incident response, and cloud cost optimization.

Scoperty GmbH

Senior DevOps Engineer

Germany

Built AWS delivery platforms, CI/CD systems, security controls, monitoring, and repeatable infrastructure.

Uppsala Security Pte. Ltd.

DevOps Engineer / Lead

Singapore

Developed AWS delivery pipelines, containerized platforms, ELK observability, Kafka messaging, and network security.

NTT Security Pte. Ltd.

Senior TechOps / DevOps Engineer

Singapore

Engineered enterprise cloud, VMware, Linux, networking, automation, monitoring, and security operations.

Intel

DataCenter Engineer · Server Engineer

India

Operated large VMware estates, physical servers, Linux and Windows systems, automation, and datacenter support.

IBM

System Engineer

India

Supported Windows and Linux environments, identity administration, enterprise applications, and SLA-led operations.

Accenture

System Engineer

India

Started in enterprise support across networking, endpoint security, system deployment, and operational automation.

Learning journey

Master of Science in Cyber Security

EC-Council University · 🇺🇸 USA

Advanced study in vulnerability assessment, penetration testing, risk mitigation, and network security.

Master of Computer Applications

Sikkim Manipal University · 🇮🇳 India

A foundation across information technology, data structures, software, and computer applications.

Learning through building

Cloud · Security · Product

Turning each platform, incident, team, and product release into a deeper operating perspective.

Technical skills

DevOps architecture

Platform engineering · Multi-cloud infrastructure · Infrastructure as code · CI/CD · Reliability · Cost optimization

Cloud platforms

AWS · GCP · DigitalOcean · Hetzner · Contabo · Vultr

Containers & automation

Kubernetes · Rancher · Docker · Terraform · Ansible

Delivery & observability

Jenkins · GitHub Actions · Grafana · ELK · Loki · Zabbix · OP5

Systems & data

Linux · Proxmox · VMware · MySQL · PostgreSQL · MongoDB · Kafka · RabbitMQ

Security & engineering

SonarQube · Sentry · Keycloak · Bash · GitHub · GitLab · Bitbucket

AI-assisted engineering

OpenAI Codex · Claude

Certifications

Certified Kubernetes Administrator (CKA) · AWS Solutions Architect & SysOps · VMware VCP · CompTIA Security+ · CEH · Palo Alto ACE · CCNA · ITIL · Scrum Master

04 / Expertise

Strategy with
hands-on depth.

I bring founder-level ownership together with the technical depth to design, ship, secure, and operate real systems.

01

Zero-to-one product building

Taking products from a real customer problem through product design, experience, architecture, hands-on engineering, and launch.

02

DevOps architecture

Designing resilient, observable platforms across AWS, GCP, Kubernetes, containers, and infrastructure as code.

03

Security & reliability

Building security, data responsibility, release safety, monitoring, and operational readiness into the product from day one.

04

Delivery & automation

Creating repeatable delivery with CI/CD, Terraform, Ansible, Linux, Docker, and pragmatic engineering standards.

05 / How I work

Build clearly.
Operate responsibly.

  1. 01

    Start with the real problem

    Understand the people, the workflow, and the operational cost before reaching for technology.

  2. 02

    Design for ownership

    Keep systems observable, understandable, and maintainable by the people who run them.

  3. 03

    Ship, learn, improve

    Release in thoughtful increments, listen closely, and let real usage sharpen the product.

06 / Contact

Have a hard problem
worth solving?

Let’s talk about products, DevOps architecture, platform reliability, or building something new.